Once again we are excited to organize our Service Design Week. This is the third one and we have called it BSDW18. This year we will have exciting challenges around Service and the collaboration of Payal Wadhwa from Fjord London, Elisabeth de Moretin from Roche Global Service Concept, Adriana Ojeda from Service Design México, Ariel Guersenzvaig from Elisava, Jorge Rodriguez, Daniel Zentgraf from Design Thinkers Group Spain and Robert Bloom from Design Thinkers Group South Africa with the Support of Julia and Carlos from MIDI Global Network.
Get your tickets for #BSDW18 at
This is how the program looks like:
Monday April 9th
17.30-19.30: Service Design Methodology with Ariel Guersenzvaig
19.15-21.15: Adriana Ojeda Service Design México Via Teleconference
Jorge + Cofacilitators: Pizza Boxes Delivery, Challenge Presentattions and Service Design Safari preparation.
Tuesday April 10th
17.00-18:00 Service Design Safari with Jorge Rodriguez, Daniel Zentgraf + MIDI Co-facilitators
19.15-21.15: Mapping services, paint/gain points observed during the safari
Wednesday April 11th
17.00-18.30: Redesign, New concept, Storyboard with Ariel Guersenzvaig
18:30 -19.00 Payal Wadhwa Fjord London Via Teleconference.
19.15-21.15: Elisabeth de Moretin Roche Global Service Concept
Thursday April 12th
17.00-19.30 Blue print Methodology with Jorge Rodriguez + MIDI Cofacilitators
19.15 19:45Robert Bloom from DTG South Africa Via Teleconference.
-21.15: Service BluePrint Workshop with Jorge Rodriguez + MIDI Cofacilitators
17-19: Service blueprinting for new service with with Ariel Guersenzvaig
19.15-21.15: ArielGuersenzvaig & Jorge Rodriguez -Team Presentations and voting
Julia LaPuente MIDI Global Network
Carlos Ramirez MIDI Global Network